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FACE-TO-FACE EVENTS TERMS & CONDITIONS

1. Bookings

Bookings can only be made online. Bookings by telephone or email are not accepted.
Bookings are on a first-come-first served basis.

2. Participation Fees

 The Institute has different participation fees for its events:
  • Members’ fee (for Members of the Institute);
  • Retired Members’ fee (for Retired Members of the Institute);
  • Students’ fee (for students completing their studies through the main routes leading to the accountancy qualification as approved by the Institute. The relevant fee applies subject to provision of the relevant documentation to confirm their status); and
  • Non-Members’ fee (for participants who do not fall in any of the above).
All events organised by the Institute are VAT exempt.

3. Payment

Payment must be settled in advance of the event. Online bookings must be accompanied by online payment either via Paypal, Visa or Mastercard.
The booking and invoice will be automatically cancelled if payment is not activated within 15 minutes of clicking the Pay online button.

4. Billing Details

Invoices and receipts can only be issued on behalf of the participant.

5. Confirmation

A confirmation email will be sent to the participant upon completion of booking and payment. This email will include a QR code which will be used to register for this event. You are kindly requested to present this code either in printed format or through your mobile at the registration desk on the day of the event.
A copy of the invoice will be emailed to the participant once payment is done.

6. Cancellation & Refund Policy

A participant who is unable to attend a booked and paid event can: (a) cancel the booking as per below (b) transfer the funds to an upcoming event or (c) name a substitute participant to attend instead of him/her. 
Cancellations submitted by not later than 2 days before the start time of the event will be fully refunded. The finance team will issue the refund accordingly.
It is not possible to initiate the cancellation after this stipulated period.
For events (a) carrying with them any discounts or offers or (b) where group bookings are allowed: Cancellations are not refundable. 
Participants who are unable to attend due to health reasons are requested to inform the Institute in writing by not later than 8:00AM of the event’s date. Such participants are entitled to a full refund at the MIA's discretion. 
Participants who do not show up for the event(s) are not entitled to any refund.
Refunds are processed internally. Refunds will be made in the same method of payment used at the time of booking. 
An email will be sent to the participant once the relevant refund is issued.

7. TRANSFER THE AMOUNT PAID TO ANOTHER EVENT 

A participant who is unable to attend an event can transfer the paid amount to an upcoming course. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to cpeevents@miamalta.org noting the following information:              •  Name, Surname and ID card number; 
•  Title of event he/she is unable to attend; and 
•  Title of event he/she would like to attend. 


Transfer of booking and funds will be done internally. Should there be a difference in the registration fee:
•  MIA will issue a refund of the difference (if the fee of the second event is less than the first one). 
•  The participant is requested to settle the difference (if the fee of the second event is more than the first one).

8. SUBSTITUTE PARTICIPANTS

A participant who is unable to attend an event can name a person of a substitute participant to instead of him/her. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to cpeevents@miamalta.org noting the following information:
•  Name, Surname and ID card number of the Participant; 
•  Title of event he/she is unable to attend; and 
•  Name, Surname, ID card number and Email address of the Substitute Participant. 
Transfer of booking and funds will be done internally. Should there be a difference in the registration fee:
•  MIA will issue a refund of the difference (if the registration fee of the substitute participant is less).
•  The substitute participant is requested to settle the difference (if the registration fee of the substitute participant is more).

9. Waiting List Arrangements

Participants can register themselves on the waiting list. When new seating space is made available, the system will automatically book the first registered person on the waiting list. An email alert is sent to the participant to process payment or cancel the booking. The payment timeframe stipulated in section 3 still applies.

10. Special Dietary Requirements

When booking for courses where lunch or dinner is served, participants are to advise of any dietary or special requirements by email on cpeevents@miamalta.org at the time of booking and by not later than 7 days before the event. The catering establishment will be notified accordingly. However, the Institute cannot guarantee the accommodation of such requests, nor guarantee or accept liability for the health of the participant. 

11. Programme Changes

It may be necessary for reasons beyond the Institute's control to change the content and timing of the programme, the speakers, date or venue at any time prior to the event date without notice.

12. Parking

Where events are held at the Tower Training Centre in Swatar, participants may use the parking facilities available at Level -5. Access to the parking is available from Luigi Onofrio Street.
Where events are held in alternative venues other than the above, parking facilities will be specified in the event’s dedicated webpage.

13. PROOF of Attendance & CPE Hours

A written declaration in the form of an email will be issued after each session. This is to be kept for Continuing Professional Education (CPE) records purposes. In this regard, it is important to always ensure that your email address is up-to-date.
The Institute reserves the right to issue a declaration with reduced CPE hours if the participant arrives after the starting time of the event or leaves before the ending time of the event.

14. Evaluation Form

The participants are requested to fill in and submit the event’s evaluation form which is sent to them via email after the event This aims to provide feedback on the event and assist the Institute in improving its service.

15. Event’s Material

This documentation will be made available for download. Access to download is restricted to participants who have booked and paid for the event.  All presentations include a Disclaimer.

16. COPYRIGHT

The content of all material covered in face-to-face courses is the intellectual property of MIA. It may be used exclusively by the registered participant to whom they were made available. In particular, publication even if only in part, reproduction, distribution and editing are prohibited as is the recording of an event in audio or video. Legal proceedings may be initiated in the event of any misuse. The participant agrees to respect copyright and only use the content  for his/her own use.

17. Photography and Filming during the Event

The Malta Institute of Accountants might take photos during the event(s). These images will be used by the Institute to share news about the event in newsletters, the Annual Report, The Accountant journal, and printed publicity.  Photos shall also be published on MIA’s social media. Such images may be used to publicise future events of  the same nature and for reporting purposes.
If you are an attendee and would prefer not to be photographed, or in the future you decide that you would like the Institute to delete your images, you may advise the Institute’s team by sending an email on info@miamalta.org at any time.

18. CPE Related Queries

Any CPE related queries are to be sent to cpeevents@miamalta.org.

19. Data Protection

Refer to the MIA Privacy Notice for CPE Events.

Last updated 6 April 2020.
               
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