1.1 Bookings can only be made online. Bookings by telephone or email are not accepted.
1.2 Bookings are on a first-come-first served basis.
2. Participation Fees
2.1 The Institute has different participation fees for its events:
2.2 All events organised by the Institute are VAT exempt.
3.1 Payment must be settled in advance of the event. Online bookings must be accompanied by online payment either via Paypal, Visa or Mastercard.
3.2 The booking and invoice will be automatically cancelled if payment is not activated within 15 minutes of clicking the Pay online button.
4. Billing Details
4.1 Invoices and receipts can only be issued on behalf of the delegate.
5.1 A confirmation email will be sent to the delegate upon completion of booking and payment. This email will include a QR code which will be used to register for this event. You are kindly requested to present this code either in printed format or through your mobile at the registration desk on the day of the event.
5.2 A copy of the invoice will be emailed to the delegate once payment is done.
6. Cancellation & Refund Policy
6.1 Cancellations need to be initiated by the delegate through the "My Events Registration" tab by not later than 2 days before the start time of the event. A cancellation confirmation email will be sent accordingly.
6.2 Cancellations submitted by not later than 2 days before the start time of the event will be fully refunded. The finance team will issue the refund accordingly.
6.3 It is not possible to initiate the cancellation after this stipulated period.
6.4 For events (a) carrying with them any discounts or offers or (b) where group bookings are allowed: Cancellations are not refundable.
6.5 Delegates who are unable to attend due to health reasons are requested to inform the Institute in writing by not later than 8:00AM of the event’s date. Such delegates are entitled to a full refund at the MIA's discretion.
6.6 Delegates who do not show up for the event(s) are not entitled to any refund.
6.7 Refunds are processed internally. Refunds will be made in the same method of payment used at the time of booking.
6.8 An email will be sent to the delegate once the relevant refund is issued.
7. Waiting List Arrangements
7.1 Delegates can register themselves on the waiting list. When new seating space is made available, the system will automatically book the first registered person on the waiting list. An email alert is sent to the delegate to process payment or cancel the booking. The payment timeframe stipulated in clause 3.2 still applies.
8. Substitute Delegates
8.1 Where a substitute delegate will be attending on behalf of the person who initially made the booking, the latter is requested to cancel his/her booking (as indicated above). Refund will apply as per section 6 above. The new delegate is requested to book for the event (as indicated above). The relevant fee will apply for the booking of the substitute delegate.
9. Special Dietary Requirements
9.1 When booking for courses where lunch or dinner is served, delegates are to advise of any dietary or special requirements by email on email@example.com at the time of booking and by not later than 7 days before the event. The catering establishment will be notified accordingly. However, the Institute cannot guarantee the accommodation of such requests, nor guarantee or accept liability for the health of the delegate.
10. Programme Changes
10.1 It may be necessary for reasons beyond the Institute's control to change the content and timing of the programme, the speakers, date or venue at any time prior to the event date without notice.
11.1 Where events are held at the Tower Training Centre in Swatar, delegates may use the parking facilities available at Level -5. Access to the parking is available from Luigi Onofrio Street.
11.2 Where events are held in alternative venues other than the above, parking facilities will be specified in the event’s dedicated webpage.
12. PROOF of Attendance & CPE Hours
12.1 A written declaration in the form of an email will be issued after each session. This is to be kept for Continuing Professional Education (CPE) records purposes. In this regard, it is important to always ensure that your email address is up-to-date.
12.2 The Institute reserves the right to issue a declaration with reduced CPE hours if the delegate arrives after the starting time of the event or leaves before the ending time of the event.
13. Evaluation Form
13.1 At the end of the event, delegates are requested to fill in and submit the event’s evaluation form. This aims to provide feedback on the event and assist the Institute in improving its service.
14. Event’s Material
14.1 This documentation will be made available for download, subject to the speaker’s approval. Access to download is restricted to delegates who have booked and paid for the event.
14.2 All presentations include a Disclaimer.
15. Photography and Filming during the Event
15.1 The Malta Institute of Accountants might take photos during the event(s). These images will be used by the Institute to share news about the event in newsletters, the Annual Report, The Accountant journal, and printed publicity. Photos shall also be published on MIA’s social media. Such images may be used to publicise future events of the same nature and for reporting purposes.
If you are an attendee and would prefer not to be photographed, or in the future you decide that you would like the Institute to delete your images, you may advise the Institute’s team by sending an email on firstname.lastname@example.org at any time.
16. CPE Related Queries
16.1 Any CPE related queries are to be sent to email@example.com.
17. Data Protection
17.1 Refer to the MIA Privacy Notice for CPE Events.
Last updated 31 December 2019.