Bookings can only be made online. Bookings by telephone or email are not accepted.
Bookings are on a first-come-first served basis.
2. Participation Fees
The Institute has different participation fees for its events:
All events organised by the Institute are VAT exempt.
Payment must be settled in advance of the event. Online bookings must be accompanied by online payment either via Paypal, Visa or Mastercard.
The booking and invoice will be automatically cancelled if payment is not activated within 15 minutes of clicking the Pay online button.
4. Billing Details
Invoices and receipts can only be issued on behalf of the participant.
A confirmation email will be sent to the participant upon completion of booking and payment. This email will include a QR code which will be used to register for this event. You are kindly requested to present this code either in printed format or through your mobile at the registration desk on the day of the event.
A copy of the invoice will be emailed to the participant once payment is done.
6. Cancellation & Refund Policy
A participant who is unable to attend a booked and paid event can: (a) cancel the booking as per below (b) transfer the funds to an upcoming event or (c) name a substitute participant to attend instead of him/her.
Cancellations submitted by not later than 2 days before the start time of the event will be fully refunded. The finance team will issue the refund accordingly.
It is not possible to initiate the cancellation after this stipulated period.
For events (a) carrying with them any discounts or offers or (b) where group bookings are allowed: Cancellations are not refundable.
Participants who are unable to attend due to health reasons are requested to inform the Institute in writing by not later than 8:00AM of the event’s date. Such participants are entitled to a full refund at the MIA's discretion.
Participants who do not show up for the event(s) are not entitled to any refund.
Refunds are processed internally. Refunds will be made in the same method of payment used at the time of booking.
An email will be sent to the participant once the relevant refund is issued.
7. TRANSFER THE AMOUNT PAID TO ANOTHER EVENT
A participant who is unable to attend an event can transfer the paid amount to an upcoming course. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to firstname.lastname@example.org noting the following information: • Name, Surname and ID card number;
• Title of event he/she is unable to attend; and
• Title of event he/she would like to attend.
Transfer of booking and funds will be done internally. Should there be a difference in the registration fee:
• MIA will issue a refund of the difference (if the fee of the second event is less than the first one).
• The participant is requested to settle the difference (if the fee of the second event is more than the first one).
8. SUBSTITUTE PARTICIPANTS
A participant who is unable to attend an event can name a person of a substitute participant to instead of him/her. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to email@example.com noting the following information: