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Webinars

1.      REGISTRATION

Individual bookings must be made online through the MIA Portal. Already registered users are required to log in using their existing account credentials (email address). For group bookings, please contact MIA via email at cpeevents@misamalta.org. Bookings will be processed on a first-come, first-served basis.

The price-tiers applicable to face-to-face courses apply also to CPE Webinars. The same applies for Payment and Billing Details.

A confirmation email will be sent to the participant upon completion of booking and payment. A copy of the invoice will be emailed to the participant once payment is done.

One day before the session, a link will be sent via email to be able to join the CPE Webinar. It is important that:

• The mailbox of this email is accessible
• Participants log in with the same e-mail address used for the registration of the event.  
• One hour prior to the event, the participant will receive a reminder with the link to be able to join the CPE Webinar. It is prohibited to share this link with other friends or colleagues. Participants accessing the webinar in an unauthorised manner will be liable for payment.

2.      REQUIREMENTS FOR PARTICIPATION IN LIVE WEBINARS

Participation in a CPE Webinar requires the following: • Uninterrupted high-speed internet access; • Adequate bandwidth; • PC/laptop/phone/tablet fully charged or connected to a power supply; • The webinar’s software application; • Headphones / Speakers; and • Email with the link to join the CPE Webinar.

3.      REGISTRATION AND STARTING TIME OF THE CPE WEBINAR

Participants would be able join the CPE webinar 15 minutes before the scheduled start time. Early registration is highly recommended as participants must check and ensure that the requirements listed above are properly functioning. It is advisable to choose a quiet spot, mute your phone and close any applications running in the background of the device being used.

Unless for any reason beyond the MIA’s control, CPE webinars will start on time. In this regard, participants are requested to respect punctuality and register as early as possible.

4.      ASKING QUESTIONS DURING WEBINAR

During the session, questions can be raised via the Chat function. There will also be a Q&A session at the end.

5.      TECHNICAL PROBLEMS EXPERIENCED BY PARTICIPANTS DURING A CPE WEBINAR

Such problems are to be IMMEDIATELY reported to the MIA via email on cpeevents@miamalta.org. Participants who fail to report any technical problems experienced during a CPE Webinar shall not be entitled for a refund.

6.      TECHNICAL PROBLEMS EXPERIENCED BY MIA

The MIA will be taking all the precautionary measures to ensure the session runs smoothly; however this does not exclude the fact that technical difficulties may still arise. In such cases, the MIA would do its utmost to get in touch with the participants and solve the issue as soon as possible.

Where the issue is beyond our control, such as in the case of a power cut, the Institute will do its best to reach the participants as soon as possible. In such case, the MIA may consider rescheduling the session for another time.

7.      EVENT’S MATERIAL

The Event’s presentation will be made available for download. Access to download is restricted to participants who have booked and paid for the event.  Any presentation and related material provided to the participant is intended for general information only and should not be used in relation to any specific application/matter without independent examination and verification of its applicability and suitability by professionally qualified personnel. Those making use thereof or relying thereon assume all risk and liability arising from such use or reliance. The MIA shall not be held responsible for any loss or damage sustained by any person and/or entity relying on the content of this presentation. COPYRIGHT

The content of all material covered is the intellectual property of MIA. It may be used exclusively by the registered participant to whom they were made available. In particular, publication even if only in part, reproduction, distribution and editing are prohibited as is the recording of an event in audio or video. Legal proceedings may be initiated in the event of any misuse. The participant agrees to respect copyright and only use the content for his/her own use. The participant also agrees to defend, indemnify and hold the MIA, its officers and employees harmless from all claims, damages and losses incurred by the MIA due to a breach of this obligation.

8.      CANCELLATION & REFUND POLICY

A participant who is unable to attend a booked and paid event can: (a) cancel the booking as per below (b) transfer the funds to an upcoming event or (c) name a substitute participant to attend instead of him/her.

Cancellations need to be initiated by the participant through the "My Events Registration" tab by not later than 2 days before the start time of the CPE Webinar. A cancellation confirmation email will be sent accordingly.

Cancellations submitted by not later than 2 days before the start time of the CPE Webinar will be fully refunded. The finance team will issue the refund accordingly. It is not possible to initiate the cancellation after this stipulated period.

For CPE Webinars (a) carrying with them any discounts or offers or (b) where group bookings are allowed: Cancellations are not refundable.

Participants who are unable to join the CPE Webinar due to health reasons are requested to inform the Institute in writing by not later than 8:00AM of the CPE Webinar’s date.

Such participants are entitled to a full refund at the MIA's discretion.

Participants who do not join the CPE Webinar(s) are not entitled to any refund.

Refund requests based on reported technical problems will be assessed on a case-by-case basis and the refund remains at the MIA’s discretion.

Refunds are processed internally. Refunds will be made in the same method of payment used at the time of booking.

An email will be sent to the participant once the relevant refund is issued.

9.      TRANSFER THE AMOUNT PAID TO ANOTHER EVENT

A participant who is unable to attend an event can transfer the paid amount to an upcoming course. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to cpeevents@miamalta.org noting the following information:

• Name, Surname and ID card number; and
• Title of event he/she would like to attend.

Transfer of booking and funds will be done internally. Should there be a difference in the registration fee:

• MIA will issue a refund of the difference (if the fee of the second event is less than the first one)
• The participant is requested to settle the difference (if the fee of the second event is more than the first one).

10.   SUBSTITUTE PARTICIPANTS

A participant who is unable to attend an event can name a person of a substitute participant to instead of him/her. In this regard, the participant is requested to send an email by not later than 2 days before the start time of the event which cannot be attended to cpeevents@miamalta.org noting the following information:

• Name, Surname and ID card number of the participant;
• Title of event he/she is unable to attend; and
• Name, Surname, ID card number and Email address of the substitute participant.

Transfer of booking and funds will be done internally. Should there be a difference in the registration fee:

• MIA will issue a refund of the difference (if the registration fee of the substitute participant is less)
• The substitute participant is requested to settle the difference (if the registration fee of the substitute participant is more).

11.   PROGRAMME CHANGES

It may be necessary for reasons beyond the Institute's control to change the content and timing of the programme, the speakers or date at any time prior to the CPE Webinar without notice.

12.   CPE HOURS & PROOF OF ATTENDANCE

For a participant to be eligible for CPE hours, he/she must attend: A minimum of 75% of the session where the duration of the session is up to 1 hour; and A minimum of 50% of the session where the duration of the session is longer than an hour.

Pro-rata hours will apply when the participant fails to attend the full session. In such circumstance, the CPE hours will be calculated in quarter-hour increments (rounded to the nearest quarter of an hour).

Full hours will apply when the participant attends the full session or leaves the session up to a quarter of an hour before the scheduled end time.

CPE hours awarded will depend on the number of attended hours. Time prior to the start of the CPE webinar does not qualify for CPE. Joining the CPE webinar past its starting time, leaving the session ahead of time and being unable to follow due to technical problems will all impact the number of attended hours.

A written declaration confirming the number of attended hours will be issued in the form of an email up to one week after the session. This is to be kept for CPE records purposes.

13.   CPE RELATED QUERIES

Any CPE related queries are to be sent to cpeevents@miamalta.org.

14.   DATA PROTECTION

Refer to the MIA's Privacy Notice

The webinar platform includes a feature that allows the webinar to be recorded, and the MIA may opt to use this functionality. By joining a session, you automatically consent to such recordings. If you do not consent to the recording, please contact MIA to discuss your concerns in good time prior to the CPE webinar session.

Last updated 21 March 2025

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Group Bookings

1.      Discount fees can only be availed off in case of bookings of 3 participants or more at one time for the same CPE. Discount as follows:

• 10% discount from the total bill for 3-5 participants
• 15% discount from the total bill for 6+particpants

2.     These offers do not apply for events which are already discounted or in conjunction with any other offers.

3.      Such offers do not apply for events organised jointly with third parties.

4.      An email is to be sent to cpeevents@miamalta.org  by not later than 2 days prior to the event. Bookings received after this deadline may only be accepted at the MIA's discretion. Information provided should include the following the Company Name, Participant Name and Surname, ID card number, designation, mobile number, email address and the respective ticket category (Member, Retired Member, Student and Non-Member).

5.     It is the responsibility of the person sending the request to provide accurate information about the participants.

6.      Upon receipt of email, the MIA will proceed with the booking, raise the relevant invoices, and confirm the booking via email.

7.      Payment should be made immediately via a bank transfer following the booking confirmation and prior to the event’s date. Proof of payment is to be sent via email on cpeevents@miamalta.org.

8.      Invoices and receipts can only be issued on behalf of the participant. Documents can be viewed through the participant’s profile.

9.      Applications will be processed at the earliest time possible. However, please contact the MIA on cpeevents@miamalta.org if confirmation of booking is not received after 5 working days.

10.   Where a participant is unable to attend, the booking can be transferred to another participant. Such transfer is free of charge. However, should the fee of the substitute participant be higher than that of the original participant, the difference will be due.

11.   Requests for substitution of participants are to be made in writing. Changes will become effective once the confirmation by the MIA is received.

12.   Refunds for cancellations and no shows will not be entertained.

13.   Participants registering for the event are agreeing that the MIA will collect their information, which will be processed as per the MIA's Privacy Notice.

14.   The other webinar and face to face events terms and conditions as applicable will still apply.

Last updated 21 March 2025

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Unlimited CPE Bundle

The Unlimited CPE Bundle Scheme allows users to buy an unlimited bundle of hours of structured CPE at a discounted hourly rate. There are 4 Unlimited CPE Bundles on offer: Members, Retired Members, Non-Members and Students.

Full payment is to be made upon purchase.

The invoice and receipt can only be issued on behalf of the participant. Documents can be viewed through the participant’s profile.

The Unlimited CPE Bundle Scheme applies only for MIA organised online CPE events taking place throughout the calendar year. Hours purchased through this scheme cannot be used to attend online conferences, physical conferences and events, events which are already discounted and events which are held in conjunction with third parties.

CPE hours purchased through the Unlimited CPE Bundle Scheme cannot be transferred from one person to another.

Participants will receive the attendance certificate of hours according to their attendance and not according to the number of bookings applied for.

Participants will only receive the presentation used during the CPE if they have actually attended the CPE.

Participants who purchase the offer as MIA Members and students must settle their membership subscription fee within the stipulated deadline in order to benefit from this scheme.

Webinar terms and conditions will still apply.

1.      BOOKINGS OF CPE EVENTS

Participants are requested to place their booking for each respective online CPE event by selecting the free of charge “Unlimited Bundle Scheme” registration type.

2.      CPE EVENTS CANCELLATIONS

Cancellations need to be initiated by the participant through the "My Events Registration" tab by not later than 2 days before the start time of the event. A cancellation confirmation email will be sent accordingly.

3.      DATA PROTECTION

Participants registering for events are agreeing that the MIA will collect their personal data and that such data will be processed as per the MIA’s Privacy Notice.

Last updated 21 March 2025