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• M23084 -Managing People in a tight labour market (Online)

  • When
    6 Oct 2023
  •  
    09:15 - 12:30
  • Location
    Online Webinar

  Register

  Registration Time: 09:00

  Sessions Time: 09:15 - 12:30  including a 15-minute break
  Speaker: Mr Silvan Mifsud
  Venue:   Online Webinar
  

  Participation Fees (The Institute is now accepting payments via Paypal)
  MIA Members: €40.00
  Non-MIA Members: €75.00
  Retired Members: €20.00
  Students: €30.00

  *Group bookings for 3 or more participants available.

  BACKGROUND INFORMATION

  High employee turnover is one of the key factors affecting businesses and creating disruptions. In a tight labour market, maintaining your best employees becomes a critical success factor. The cost of an elevated employee turnover is many times unsustainable in the longer term. Moreover, increasing wages is not the only tool available for business leaders to reduce employee turnover.

  Specific topics to be covered during the sessioN

  • The basics needs to decrease employee turnover – Leadership, Teamwork and Effective Communication

  • What is Leadership really about?

  • Emotional Intelligence and Leadership

  •  Managing Change through leadership

  • Why is communication so hard?

  • Communicating through our filter

  •  Interpersonal communication skills we need to master

  •  Importance of Listening
  •  Overcoming barriers to Communication
  •  Importance of Non-Verbal Communication
  •  How can you persuade others?
  •  What are the essential components of a Team?
  •  Four Stages of Team Development
  • What determines a High Performing team?
  • How to communicate in teams
  • Delegating effectively: Avoiding the plague of Micromanagement

  Why is the session of relevance to our members?

  Many MIA members are financial controllers or CFOs of leading businesses in Malta. Many financial controllers have even difficulty in maintaining the employees in their own finance teams, besides having to face the elevated costs of high employee turnover. So reducing employee turnover is in everyone’s interest.

  
  

  Target Audience

  All persons owning or in a leadership position in a business, including accountants

  Speaker's Profile

  Silvan Mifsud holds a degree in Banking & Finance from the University of Malta and an MBA from the University of Reading, specialising in Corporate Finance and Business Leadership. Silvan has been involved in various sectors of the economy holding various managerial and Director roles. Silvan is presently working as a Director for Advisory Services at EMCS.

  EVENT CPE COMPETENCies

  3  Professional

  
  

  WEBINARS TERMS AND CONDITIONS

  Terms and conditions  apply

  
  

  DISCLAIMER

  By Registering and/or Booking for this event, you agree that MIA will collect your information which will be using it in accordance with its Privacy Notice available at the following link.

  Please note that all webinars are recorded by the MIA. Such recordings will be retained by the MIA for internal use.

  Show details
• M23093 - Wellbeing at Work (Online)

  • When
    24 Nov 2023
  •  
    09:15 - 12:30
  • Location
    Online Webinar

  Register

  Registration Time: 09:00

  Sessions Time: 09:15 - 12:30  including a 15-minute break
  Speaker: Dr Natalie Kenely
  Venue:   Online Webinar
  

  Participation Fees (The Institute is now accepting payments via Paypal)
  MIA Members: €40.00
  Non-MIA Members: €75.00
  Retired Members: €20.00
  Students: €30.00

  *Group bookings for 3 or more participants available.

  BACKGROUND INFORMATION

  “People can experience distress as a result of workplace issues including high workloads, project failures, demanding clients, difficult colleagues, feelings of uncertainty and so on. But life also throws up challenges such as illness, grief or calamities such as terrorism, natural disasters or pandemics” (ACCA 2020). And we can safely say that burnout has become one of the most talked-about workplace topics, and its impact is far-reaching (Davis, 2021).
  New research shows that almost two thirds of employees say their well-being either worsened or stayed the same last year, yet about 75% of workplace leaders believe their workforce's well-being improved. That's a huge disconnect that needs to be explored and understood. Preventing burnout and ensuring wellbeing in the workplace can no longer be considered as an individual-only endeavour, but needs a systems-based holistic approach. This enables teams to develop resilience and thrive.

  Objectives of this session

  • To provide an overview of the burnout pandemic.

  • To explore a holistic approach to burnout prevention and wellbeing at work.

  • To underscore the power of teams in the prevention of burnout.

  • To provide strategies for enabling team success

  Target Audience
  

  Members and non-members of the Malta Institute of Accountants – accountants, members or managing partners of firms, directors, managers, and anyone interested in the areas being covered by this Session.
  

  Why should members attend this cpe event?

  Research continues to show that when employees feel that their work is meaningful, and when they know they are valued and supported, their wellbeing is higher and their sense of commitment to the organisation’s goals and objectives is stronger. Therefore organisations and firms depend on having a healthy and productive workforce, since this results in better and more effective performance across the board. Attendees to this session will explore ways in which to ensure this wellbeing in the workplace, whichever role in the organisation they occupy. Promoting wellbeing in the workplace is important for employees, their employers, society and the economy.
  

  Speaker's Profile

  Dr Natalie Kenely is a Resident Senior Lecturer within the Faculty for Social Wellbeing, University of Maltta. She was Head of the Department of Social Policy and Social Work between 2016 and 2020. She participated as panel member and keynote speaker on a number of conferences organized by the MIA. She has also delivered various CPE workshops to MIA. Her expertise includes management, leadership, emotional intelligence, resilience and self-care.
  Dr Kenely has presented her research in conferences both locally and abroad and was awarded Best Paper Award in an International Conference on Leadership held at Ashbridge Business School in London in 2013.

  EVENT CPE COMPETENCies

  3  Professional

  
  

  WEBINARS TERMS AND CONDITIONS

  Terms and conditions  apply

  
  

  DISCLAIMER

  By Registering and/or Booking for this event, you agree that MIA will collect your information which will be using it in accordance with its Privacy Notice available at the following link.

  Please note that all webinars are recorded by the MIA. Such recordings will be retained by the MIA for internal use.

  Show details
• M23095 - Client Relations Excellence: Driving Growth and Cultivating Long-Term Partnerships (Online)

  • When
    1 Dec 2023
  •  
    09:15 - 12:30
  • Location
    Online Webinar

  Register

  Registration Time: 09:00

  Sessions Time: 09:15 - 12:30  including a 15-minute break
  Speaker: Ms Greta Rapinett
  Venue:   Online Webinar
  

  Participation Fees (The Institute is now accepting payments via Paypal)
  MIA Members: €40.00
  Non-MIA Members: €75.00
  Retired Members: €20.00
  Students: €30.00

  *Group bookings for 3 or more participants available.

  BACKGROUND INFORMATION

  During this webinar we will delve into some key focus areas and for developing robust client relations with key clients, exploring how a deep understanding of client needs, the delivery of value-added solutions, and showcasing industry knowledge can pave the path to fostering trust and credibility.  We will see how accentuating long-term benefits, personalise client engagement, and leverage technology can optimise outcomes and propel business growth.
  Finally, the session facilitator will touch upon the importance of continuous improvement, and nurturing enduring relationships, with an aim to establish fruitful partnerships based on mutual benefits.

  Specific topics to be covered during the sessioN

  • Understanding Client Needs.

  • Conduct in-depth discussions with clients to understand their business goals, pain points, and challenges.

  • Identify their specific needs and expectations to tailor solutions that align with their objectives.

  • Providing Value-Added Solutions

  • Offer comprehensive and innovative solutions that address clients' unique challenges and opportunities.

  • Demonstrate the potential impact and value of your services to show how they can optimize outcomes for the client's business.

  • Building Trust and Credibility

  • Establish and maintain a reputation for delivering high-quality services and expertise in the respective domains of Business Advisory and Technology Consulting.

  • Showcase successful case studies and client testimonials to build trust and credibility with potential clients.

  • Demonstrating Industry Knowledge

  • Stay updated with the latest industry trends, regulations, and best practices relevant to the client's business sector.

  • Share insights and thought leadership through webinars, whitepapers, and industry-related content to position your firm as a trusted advisor.

  • Emphasizing Long-Term Benefits

  • Clearly communicate the long-term benefits and potential return on investment that clients can expect from engaging your services.

  • Highlight how your offerings contribute to their business growth and ongoing success.

  • Personalizing Client Engagement

  • Develop personalized service plans based on each client's unique needs and preferences.

  • Assign dedicated account managers to ensure a high level of attention and support for individual clients.

  • Effective Communication

  • Maintain open and transparent communication channels with clients throughout the engagement process.

  • Regularly update clients on project progress, milestones achieved, and any relevant industry insights.

  • Continuous Improvement

  • Focus on continually improving service delivery and outcomes based on client feedback and changing market conditions.

  • Proactively address any issues that arise during the engagement to demonstrate commitment to client success.

  • Leveraging Technology

  • Use technology to enhance service delivery, streamline processes, and provide clients with real-time access to relevant data and insights.

  • Nurturing Long-Term Relationships

  • Cultivate a client-centric culture within the organization, prioritizing the development of long-term relationships over short-term gains.

  • Regularly engage with clients beyond project completion to identify new opportunities for collaboration.

  WHY IS THE SESSION OF RELEVANCE TO OUR MEMBERS?

  • Building and nurturing client relations, creates a powerful ring of trust.  And when you are in a position of advising, trust is vital.  Because of this trust the advisory role, then becomes a point of reference for clients.  Coupled with business acumen and a win-a-win mindset, you can position yourself to be part of business growth.

  • Attendees will be able to identify common challenges faced in client relations and provide strategies for handling them.

  • Advisors can learn how to navigate difficult conversations, manage expectations, and resolve conflicts professionally.

  • Improved relationships can lead to increased client satisfaction, loyalty, and business success

  Target Audience
  

  Business and Financial Advisory teams, consulting teams, M&A teams, Investment managers/teams.

  Speaker's Profile

  My professional story spans over 20+ years of experiences in marketing, finance and commercial customer-facing roles in the Airline, Telecoms and Consulting industry.
  I have focussed mainly on driving customer strategies, through the development of people and processes for financial and commercial teams. My recipe is a simple one really; one part positivity and charisma and one part fostering meaningful relationships.
  I design and deliver customised Customer Service & Experience Excellence training programs for different industries to fit specific business and team objectives. The goal is to activate the right skills to increase employee confidence and drive customer engagement and loyalty. My industry and training experience give me the required edge to help teams achieve what they need from my training experience.
  Because sometimes academics matter, I am an MBA graduate from the University of Leicester and a certified CX (Customer Experience) professional with the CX Academy in Ireland

  EVENT CPE COMPETENCies

  3  Professional

  
  

  WEBINARS TERMS AND CONDITIONS

  Terms and conditions  apply

  
  

  DISCLAIMER

  By Registering and/or Booking for this event, you agree that MIA will collect your information which will be using it in accordance with its Privacy Notice available at the following link.

  Please note that all webinars are recorded by the MIA. Such recordings will be retained by the MIA for internal use.

  Show details