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M23095 - Client Relations Excellence: Driving Growth and Cultivating Long-Term Partnerships (Online)

  • 14 Dec 2023
  • 09:15 - 12:30
  • Online Webinar


Registration is closed
Registration Time: 09:00
Sessions Time: 09:15 - 12:30  including a 15-minute break
Speaker: Ms Greta Rapinett
  Online Webinar

Participation Fees (The Institute is now accepting payments via Paypal)
MIA Members: €40.00
Non-MIA Members: €75.00
Retired Members: €20.00
Students: €30.00

*Group bookings for 3 or more participants available.


During this webinar we will delve into some key focus areas and for developing robust client relations with key clients, exploring how a deep understanding of client needs, the delivery of value-added solutions, and showcasing industry knowledge can pave the path to fostering trust and credibility.  We will see how accentuating long-term benefits, personalise client engagement, and leverage technology can optimise outcomes and propel business growth.
Finally, the session facilitator will touch upon the importance of continuous improvement, and nurturing enduring relationships, with an aim to establish fruitful partnerships based on mutual benefits.

Specific topics to be covered during the sessioN

  • Understanding Client Needs.
  • Conduct in-depth discussions with clients to understand their business goals, pain points, and challenges.
  • Identify their specific needs and expectations to tailor solutions that align with their objectives.
  • Providing Value-Added Solutions
  • Offer comprehensive and innovative solutions that address clients' unique challenges and opportunities.
  • Demonstrate the potential impact and value of your services to show how they can optimize outcomes for the client's business.
  • Building Trust and Credibility
  • Establish and maintain a reputation for delivering high-quality services and expertise in the respective domains of Business Advisory and Technology Consulting.
  • Showcase successful case studies and client testimonials to build trust and credibility with potential clients.
  • Demonstrating Industry Knowledge
  • Stay updated with the latest industry trends, regulations, and best practices relevant to the client's business sector.
  • Share insights and thought leadership through webinars, whitepapers, and industry-related content to position your firm as a trusted advisor.
  • Emphasizing Long-Term Benefits
  • Clearly communicate the long-term benefits and potential return on investment that clients can expect from engaging your services.
  • Highlight how your offerings contribute to their business growth and ongoing success.
  • Personalizing Client Engagement
  • Develop personalized service plans based on each client's unique needs and preferences.
  • Assign dedicated account managers to ensure a high level of attention and support for individual clients.
  • Effective Communication
  • Maintain open and transparent communication channels with clients throughout the engagement process.
  • Regularly update clients on project progress, milestones achieved, and any relevant industry insights.
  • Continuous Improvement
  • Focus on continually improving service delivery and outcomes based on client feedback and changing market conditions.
  • Proactively address any issues that arise during the engagement to demonstrate commitment to client success.
  • Leveraging Technology
  • Use technology to enhance service delivery, streamline processes, and provide clients with real-time access to relevant data and insights.
  • Nurturing Long-Term Relationships
  • Cultivate a client-centric culture within the organization, prioritizing the development of long-term relationships over short-term gains.
  • Regularly engage with clients beyond project completion to identify new opportunities for collaboration.


  • Building and nurturing client relations, creates a powerful ring of trust.  And when you are in a position of advising, trust is vital.  Because of this trust the advisory role, then becomes a point of reference for clients.  Coupled with business acumen and a win-a-win mindset, you can position yourself to be part of business growth.
  • Attendees will be able to identify common challenges faced in client relations and provide strategies for handling them.
  • Advisors can learn how to navigate difficult conversations, manage expectations, and resolve conflicts professionally.
  • Improved relationships can lead to increased client satisfaction, loyalty, and business success

Target Audience

Business and Financial Advisory teams, consulting teams, M&A teams, Investment managers/teams.

Speaker's Profile

My professional story spans over 20+ years of experiences in marketing, finance and commercial customer-facing roles in the Airline, Telecoms and Consulting industry.
I have focussed mainly on driving customer strategies, through the development of people and processes for financial and commercial teams. My recipe is a simple one really; one part positivity and charisma and one part fostering meaningful relationships.
I design and deliver customised Customer Service & Experience Excellence training programs for different industries to fit specific business and team objectives. The goal is to activate the right skills to increase employee confidence and drive customer engagement and loyalty. My industry and training experience give me the required edge to help teams achieve what they need from my training experience.
Because sometimes academics matter, I am an MBA graduate from the University of Leicester and a certified CX (Customer Experience) professional with the CX Academy in Ireland


3  Professional


Terms and conditions  apply


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Please note that all webinars are recorded by the MIA. Such recordings will be retained by the MIA for internal use.

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E-mail: info@miamalta.org

Tel. +356 2258 1900